Every order has a route.
Processing and transit are separate stages. Please review both when planning a purchase.
Preparing your order
After payment confirmation, normal processing takes 2–4 business days. During holidays, promotions, or high-volume periods, it may take up to 5 business days. Business days exclude weekends and public holidays.
Where we ship
We ship to addresses supported at checkout. For supported U.S. destinations, transit is estimated at 10–15 business days after dispatch. These U.S. estimates do not apply automatically to other countries.
Shipping prices
Available methods and charges appear at checkout before payment. We do not promise a flat rate or free shipping unless the applicable offer expressly states it.
Shipping origin
Inventory and fulfillment arrangements determine the dispatch location. Orders may be shipped by designated fulfillment partners, and the shipping origin may differ from our business address. Some orders may be split into separate parcels.
Following your parcel
We provide available tracking information after dispatch. Initial scans may not appear immediately. Separate parcels may have separate tracking numbers.
When an order takes longer
Delivery estimates are not guaranteed dates. Carrier interruptions, weather, seasonal demand, or customs clearance where applicable may affect timing. If dispatch cannot occur within the stated processing period, we will contact you about the delay and available options, including cancellation and refund where applicable.
If you cannot locate delivery
Check the delivery location, mailbox, reception, household members, and carrier notices. If the parcel remains missing, contact us with your order and tracking details. We will investigate and arrange an appropriate resolution; a carrier delivery scan does not by itself end our review.
Check your address carefully
Provide a complete address at checkout. Email us immediately if it is incorrect. Changes cannot be guaranteed after fulfillment begins. Any additional charges will be explained before you agree to them.
For help with a purchase, include your order number and checkout email. Contact service@jyunveli.com.
Business & contact details.
jyunveli™ is owned and operated by Guangzhou Kenai Import & Export Trading Co., Ltd.
jyunveli™
Guangzhou Kenai Import & Export Trading Co., Ltd.
Li Ting
Room 3401 (designated as D026), 4th Floor, No. 12 Daguan South Road, Tianhe District, Guangzhou